Legal

Agreement to Our Legal Terms

Last updated: Sep 5, 2026 Version:V2

We are Smart Software Solution LLC (“Company,” “we,” “us,” or “our”), a company registered in Washington, United States.

We operate the website https://smart-interviewer.io (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

You can contact us by email at support@smart-interviewer.io or by mail at 100 N Howard St, Ste R, Spokane, WA 99201, United States.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Smart Software Solution LLC, concerning your access to and use of the Services. By accessing or using the Services, creating an account, starting a session, purchasing credits, or subscribing to a plan, you agree that you have read, understood, and agreed to be bound by all of these Legal Terms. If you do not agree with all of these Legal Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

You are responsible for using the Services only for legal and ethical purposes. You are solely responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and third-party rules that apply to you, including without limitation laws governing recording, wiretapping, consent, privacy, data protection, intellectual property, confidentiality, employment, education, professional licensing, examinations, and unfair or deceptive practices. You agree that you will not use the Services in any manner that is illegal, deceptive, fraudulent, harmful, harassing, or otherwise unethical, and that you will not use the Services to violate any obligations you owe to a third party, including but not limited to your employer, school, examination provider, certification body, interviewer, counterparty, or any platform whose terms of service or code of conduct apply to your interaction.

Where the law, institution, employer, platform, or other person requires notice, disclosure, or consent before recording, processing, transcribing, analyzing, or being assisted by AI in a conversation, meeting, interview, examination, or other interaction, it is your sole responsibility to obtain that notice, disclosure, or consent. We provide the Services as a general-purpose software tool and do not endorse, encourage, or condone any unlawful, deceptive, unauthorized, or unethical use. Any such use is a material breach of these Legal Terms.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are expressly incorporated into these Legal Terms by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about changes by updating the “Last updated” date of these Legal Terms. Your continued use of the Services after revised Legal Terms are posted means that you accept the revised Legal Terms. The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services

1. Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or would subject us to any registration requirement within such jurisdiction or country. Those who access the Services from outside the United States do so on their own initiative and are solely responsible for compliance with local laws.

The Services are not tailored to comply with industry-specific regulations, including without limitation the Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), or Gramm-Leach-Bliley Act (GLBA). If your use of the Services would require compliance with such laws or similar industry-specific regulations, you may not use the Services for that purpose.

2. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, trademarks, service marks, and logos contained in the Services (collectively, the “Content” and “Marks”).

The Content and Marks are protected by copyright, trademark, and other intellectual property and unfair competition laws in the United States and around the world.

Subject to your compliance with these Legal Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your personal, lawful, and non-commercial use, unless we expressly authorize another use in writing.

Except as expressly permitted in these Legal Terms, no part of the Services, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, reverse engineered, or otherwise exploited for any commercial purpose without our prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as permitted by these Legal Terms, please contact us at support@smart-interviewer.io.

We reserve all rights not expressly granted to you. Any breach of this section is a material breach of these Legal Terms and may result in immediate termination of your right to use the Services. You may link to the Site, but you may not frame or inline link the Site, or incorporate any Content or Marks into another website, application, or service, without our prior written permission.

Your Submissions

If you directly send us questions, comments, suggestions, ideas, feedback, or other information about the Services (“Submissions”), you agree that we may use, reproduce, disclose, publish, distribute, and otherwise exploit such Submissions for any lawful purpose without acknowledgment or compensation to you. You represent that your Submissions do not contain confidential information and that you have all rights necessary to provide them to us.

3. User Representations

By using the Services, you represent and warrant that:

all registration information you submit will be true, accurate, current, and complete;
you will maintain the accuracy of such information and promptly update it as necessary;
you have the legal capacity and authority to agree to these Legal Terms;
you are at least 18 years old;
you will not access the Services through automated or non-human means except as expressly permitted by us;
you will not use the Services for any illegal, unauthorized, deceptive, or unethical purpose;
your use of the Services will not violate any applicable law or regulation, including laws governing recording, wiretapping, consent, privacy, data protection, confidentiality, intellectual property, employment, education, examinations, or professional or academic integrity;
you have obtained, and will continue to obtain, all notices, disclosures, permissions, and consents required before using the Services to capture, process, transcribe, analyze, or receive AI assistance in any conversation, meeting, interview, examination, or other interaction;
you will not use the Services in violation of the rules, policies, code of conduct, or terms of service of any third party; and
you will not use the Services to deceive, defraud, harass, harm, impersonate, or infringe the rights of any person.

If you provide information that is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account and refuse current or future use of the Services.

4. User Registration

You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all use of your account and password. You may not share your account with any other person. We reserve the right to remove, reclaim, or change a username if we determine, in our sole discretion, that such username is inappropriate, misleading, obscene, or otherwise objectionable.

5. Purchases and Payment

We may accept payment through credit cards, debit cards, payment processors, or other payment methods made available through the Services.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Services. You agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so we can complete your transactions and contact you as needed. Sales tax may be added where required. All payments shall be in U.S. dollars unless otherwise stated

You agree to pay all charges at the prices then in effect for your purchases, credits, subscriptions, or plans, and you authorize us or our payment processor to charge your selected payment method for such amounts. We reserve the right to correct any pricing errors or mistakes, even if payment has already been requested or received.

We reserve the right to refuse, limit, suspend, or cancel any order, subscription, credit purchase, or account if we determine, in our sole discretion, that the transaction appears fraudulent, abusive, unauthorized, or in violation of these Legal Terms. If a payment is declined, charged back, or reversed, we may suspend access to paid features until the amount owed is resolved, and we will restore access once it is resolved.

Refund and Cancellation Policy

Smart Interviewer is a digital software service. Access to paid features, credits, sessions, subscriptions, or other digital benefits may begin immediately after purchase, account activation, credit use, or session activation.

Smart Interviewer operates on a no-refund policy. All purchases are final and non-refundable, including credit plans, subscription payments, one-time purchases, and Extended Access Plans. Unused, partially used, expired, or consumed credits are not refundable.

This policy is in place for two reasons. Credits are sold as a one-time purchase. A free download and a free trial period let you explore the app and check that it works for you before you pay for anything.

Before you purchase, you should download and explore the app, test the features you plan to use, verify that it works with your system, make sure it meets your interview-preparation needs, and contact support with any questions.

This no-refund policy does not take away a cancellation, refund, chargeback, billing-dispute, or other consumer right that the law does not allow you to give up

U.S. federal cooling-off cancellation rules generally apply to certain in-person sales, such as sales made at your home, workplace, or a seller's temporary location, and generally do not apply to purchases made entirely online

For subscriptions, renewals, free trials, recurring billing, or other negative-option features, we will provide the material terms of the offer before collecting billing information or completing the transaction, obtain your express consent before charging your payment method, and provide a simple mechanism for you to stop future recurring charges. We will present the automatic renewal or continuous service terms, including the recurring price and billing frequency, in a clear and conspicuous manner close to where you agree; obtain your affirmative agreement to those terms separate from your agreement to the rest of these Legal Terms; send you an acknowledgment you can keep that states those terms and how to cancel; allow you to cancel online, at will, and in the same manner you used to sign up, without steps that obstruct or delay the cancellation; and give you advance notice before any price increase or material change takes effect.

Subscription Cancellation and Downgrade Policy

Users with active subscriptions may manage or cancel their subscriptions from the dashboard, if available. A canceled subscription will remain active until the end of the then-current paid subscription period unless otherwise stated. We do not provide partial refunds or credits for unused time in a subscription period. The only exception is a refund the law does not allow you to give up.

If you downgrade from a subscription plan to a credit plan or another lower-tier plan during an active subscription period, you may lose access to subscription features before the end of the original billing period. By completing the downgrade, you give up unused subscription time or benefits tied to the downgrade, and no partial refund will be issued for that unused time. The only exception is a refund the law does not allow you to give up.

Extended Access Plans

Certain plans may be described as “Extended Access”, “One-Time Access” or similar terms. These plans are not lifetime ownership plans and do not guarantee that the Company, Services, features, infrastructure, or any specific plan will operate indefinitely.

An Extended Access Plan provides access to the applicable Service or plan features for as long as we continue to make that specific plan or Service offering available, subject to the usage limits, fair-use restrictions, feature scope, and other terms disclosed at the time of purchase.

We reserve the right to modify features, integrations, usage limits, storage limits, availability, or other aspects of any plan, including Extended Access Plans. We may also discontinue a plan or the Services entirely. If we materially discontinue an Extended Access Plan, we may, in our sole discretion, provide advance notice, a migration path, an alternative plan, account credit, or other accommodation, but we are not obligated to maintain any Service, plan, or feature in perpetuity.

An Extended Access Plan grants you a limited, hosted-access license to use the Services. It does not transfer ownership of any software, source code, model, infrastructure, or intellectual property to you.

Free Trial

We offer a one-time free trial to eligible users. Unless otherwise stated, the free trial provides up to five (5) minutes of access to selected features of the Services. If a free trial ever converts into a paid subscription or another charge, we will disclose the price, the timing of the first charge, and how to cancel before you are charged, and we will obtain your consent to that charge before it is made. Free Trial access will be forfeited at the time converting into a paid plan including credits plan and subscription.

A user is eligible for the free trial only if the user is accessing the Services for the first time, agrees to these Legal Terms, complies with these Legal Terms while using the Services, and has not previously used, claimed, attempted to claim, or received a free trial.

The free trial is offered only once per user, account, device, payment method, household, or other identifying information we reasonably use to determine eligibility. Once the free trial has been used, consumed, expired, suspended, or terminated, or if the user has purchased credits plans or subscription from us, the free trial cannot be renewed, restored, transferred, exchanged, refunded, or offered again under any circumstances.

We reserve the right to modify, suspend, revoke, or discontinue any free trial at any time if we determine, in our sole discretion, that a user is abusing the free trial, attempting to create multiple accounts, circumventing eligibility limits, violating these Legal Terms, or otherwise misusing the Services.

6. Prohibited Activities

You may not access or use the Services for any purpose other than the purpose for which we make the Services available. You agree not to:

systematically retrieve data or content from the Services to create or compile a collection, database, directory, training dataset, or competing product without our written permission;
trick, defraud, or mislead us or other users;
circumvent, disable, or interfere with security-related features of the Services;
use information obtained from the Services to harass, abuse, or harm another person;
make improper use of our support services or submit false reports;
use the Services in a manner inconsistent with applicable laws or regulations;
use the Services for any illegal, fraudulent, deceptive, or unethical purpose;
use the Services to record, transcribe, monitor, process, or otherwise capture any conversation, meeting, call, interview, classroom, examination, or other interaction without first obtaining all notices, disclosures, permissions, and consents required by law or applicable third-party rules;
use the Services in violation of any school, university, employer, examination provider, certification body, professional licensing authority, interviewer, counterparty, communications platform, or other third-party policy;
use the Services to cheat on, or gain an unauthorized advantage in, any examination, assessment, interview, certification process, hiring process, or other situation in which AI assistance or external aids are prohibited or required to be disclosed;
use the Services to misrepresent the source, authorship, or origin of any answer, idea, statement, or content, or to pass off AI-generated output as your own where doing so is prohibited or deceptive;
process, share, upload, or generate output based on personal data, confidential information, trade secrets, privileged communications, or protected information that you do not have the right to use for that purpose;
generate, facilitate, or distribute content that is unlawful, defamatory, harassing, threatening, hateful, discriminatory, sexually explicit involving minors, or that promotes violence or illegal activity;
upload or transmit viruses, malicious code, or other material that disrupts or interferes with the Services;
engage in unauthorized automated use of the Services, including scripts, bots, scrapers, robots, data mining tools, or extraction tools;
delete copyright or proprietary rights notices from any Content;
impersonate another person or use another user’s account or username;
interfere with, disrupt, or create an undue burden on the Services or related networks;
attempt to bypass any measures designed to prevent or restrict access to the Services;
copy, adapt, decipher, decompile, disassemble, or reverse engineer any software comprising part of the Services, except as permitted by applicable law;
use the Services, AI Output, or any underlying models, prompts, or system behavior to develop, train, fine-tune, benchmark, or support any product or service that competes with us, or to extract, replicate, or derive the models or prompt designs used in the Services;
resell, sublicense, rent, share, or commercially exploit access to the Services unless expressly authorized by us; or
share your account with, or allow your account to be used by, anyone other than you.

To enforce the one-person-per-account rule, we may monitor account activity for signals of account sharing or abuse. If we determine that an account is being shared or abused, we may temporarily pause new sessions, restrict access, suspend the account, or block the account indefinitely. If your account is flagged and you believe this was an error, please contact us at support@smart-interviewer.io.Sharing your account or your purchased access with anyone else is not permitted, is an unauthorized and infringing use of our Content, and may subject those involved to liability.

Nothing in this section is intended to restrict your ability to provide honest reviews, opinions, or lawful commentary about the Services.

7. User Generated Contributions

The Services may allow you to submit, upload, transmit, process, or make available prompts, questions, answers, audio, transcripts, notes, resumes, job descriptions, interview materials, comments, suggestions, or other content or information (“Contributions”). Contributions are generally not intended to be publicly viewable unless a feature expressly allows public sharing.

When you create, submit, upload, or make available Contributions, you represent and warrant that:

you own or have the necessary rights, licenses, consents, and permissions to provide such Contributions;
your Contributions do not infringe any copyright, trademark, patent, trade secret, privacy, publicity, contractual, or other rights of any third party;
your Contributions do not contain confidential, proprietary, privileged, or protected information that you are not authorized to use with the Services;
your Contributions are not false, inaccurate, misleading, unlawful, defamatory, harassing, abusive, obscene, discriminatory, threatening, or otherwise harmful;
your Contributions do not violate any applicable law, regulation, platform rule, employer policy, school policy, examination rule, or third-party obligation; and
you have obtained all necessary notices, disclosures, and consents from any person whose voice, image, name, personal information, or confidential information is included in your Contributions.

Any use of the Services in violation of this section may result in suspension or termination of your account and other remedies available to us.

8. Contribution License

You retain ownership of your Contributions. We do not claim ownership over your prompts, audio, transcripts, notes, interview materials, or other user-provided content solely because you submit them to the Services.

By submitting Contributions to the Services, you grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and use your Contributions solely as reasonably necessary to provide, maintain, secure, improve, and support the Services, comply with law, enforce these Legal Terms, and protect the rights, safety, and integrity of the Services. We will not use your Contributions to train or fine-tune artificial intelligence models made available to other users, except in de-identified or aggregated form that does not identify you.

By submitting suggestions, ideas, or feedback regarding the Services, you agree that we may use and share such feedback for any lawful purpose without compensation to you.

9. AI-Specific Terms

The Services may use artificial intelligence, machine learning, speech-to-text, transcription, language models, third-party model providers, or related automated systems to generate suggestions, summaries, answers, prompts, analysis, or other output (“AI Output”).

AI Output may be inaccurate, incomplete, outdated, biased, offensive, unsuitable, or misleading. You are solely responsible for reviewing, verifying, and deciding whether to use any AI Output. We do not guarantee the accuracy, reliability, legality, suitability, originality, or usefulness of any AI Output.

The Services do not provide legal, employment, academic, professional, financial, medical, or other regulated advice. You should not rely on AI Output as a substitute for professional judgment, independent verification, or advice from a qualified professional.

We do not guarantee that use of the Services will improve your interview performance, help you pass an interview, help you obtain a job offer, improve your academic or professional outcomes, or produce any particular result.

You are solely responsible for how you use AI Output. You may not use AI Output to deceive others, misrepresent your abilities, violate interview or examination rules, impersonate another person, infringe third-party rights, or breach any confidentiality, employment, academic, platform, or contractual obligation.

We make no representation that your use of the Services is undetectable by, or permitted by, any employer, school, examination provider, certification body, interviewer, counterparty, or communications platform, or that such use is lawful in your circumstances. Any statement that the Services are compatible with, or not detected by, third-party meeting or conferencing software describes prior testing only and is not a promise of future performance. You are responsible for determining whether your use is lawful and permitted

You acknowledge that your Contributions and usage information may be processed by third-party service providers, including AI model, cloud infrastructure, payment, analytics, authentication, database, email, or security providers, as reasonably necessary to provide and operate the Services. Such processing is further described in our Privacy Policy.

As between you and us, and subject to the rights of our third-party model providers, we do not claim ownership of the specific AI Output generated for you, and you may use that AI Output for your own lawful, personal purposes. We do not warrant that AI Output is original or free of third-party rights, and the same or similar AI Output may be generated for other users

You should not submit sensitive personal information, confidential business information, trade secrets, privileged communications, regulated data, or third-party proprietary information unless you have the legal right and all required permissions to do so.

10. Services Management

We reserve the right, but not the obligation, to:

monitor the Services for violations of these Legal Terms;

take appropriate action against anyone who violates the law or these Legal Terms;

refuse, restrict, limit, suspend, or disable access to any account, Contribution, feature, or portion of the Services;

remove or disable content that is excessive in size, burdensome to our systems, unlawful, harmful, or in violation of these Legal Terms; and

otherwise manage the Services to protect our rights, users, infrastructure, and business.

11. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy at https://smart-interviewer.io/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

The Services are hosted in the United States. If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate.

12. Term and Termination

These Legal Terms remain in full force and effect while you use the Services.

Without limiting any other provision of these Legal Terms, we reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Services, suspend or terminate your account, block certain IP addresses, or delete content or information associated with your account if we determine that you have violated these Legal Terms, applicable law, third-party rights, or the integrity of the Services.

If we terminate or suspend your account, you are prohibited from creating a new account under your name, a fake or borrowed name, or the name of any third party without our written permission. We reserve the right to take appropriate legal action, including civil, criminal, and injunctive remedies.

13. Modifications and Interruptions

We reserve the right to change, modify, suspend, discontinue, or remove the contents or features of the Services at any time or for any reason at our sole discretion, without notice unless required by law.

We cannot guarantee that the Services will be available at all times. We may experience hardware, software, network, third-party provider, model provider, security, or maintenance issues resulting in interruptions, delays, errors, or loss of access.

You agree that we will not be liable for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime, suspension, discontinuance, or service interruption.

14. Governing Law

These Legal Terms and your use of the Services are governed by and interpreted in accordance with the laws of the State of Washington, United States, without regard to its conflict-of-law principles.This choice of law does not deprive you of the protection of any mandatory consumer-protection law of the state where you reside that cannot be waived by agreement.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Legal Terms.

15. Dispute Resolution

Informal Resolution

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms or the Services (each a “Dispute”), you and we agree to first attempt to resolve the Dispute informally for at least thirty (30) days before initiating arbitration or court proceedings, except for claims seeking injunctive or equitable relief, claims involving intellectual property rights, claims involving unauthorized access or misuse of the Services, or claims that cannot legally be subject to this informal resolution requirement.

Binding Arbitration

Except where prohibited by applicable law, any Dispute that cannot be resolved informally shall be resolved by binding arbitration on an individual basis. This arbitration agreement is governed by the Federal Arbitration Act.

You may opt out of this arbitration agreement and the class action waiver by sending written notice to support@smart-interviewer.io within 30 days after you first accept these Legal Terms. If you opt out, neither you nor we will require the other to arbitrate, and opting out will not affect any other part of these Legal Terms.

The arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, if those rules apply, or under another applicable AAA ruleset if the Consumer Arbitration Rules do not apply. The arbitration shall be conducted in English by a single neutral arbitrator.

Unless the arbitrator determines that another location is required by applicable law or AAA rules, the arbitration shall take place in the county where you reside, by telephone or video conference, or at another location the parties agree on, consistent with the AAA Consumer Arbitration Rules. If the claim qualifies, either party may choose to bring the claim in small claims court instead of arbitration.

Class Action Waiver

To the fullest extent permitted by law, you and we agree that any Dispute shall be brought only in an individual capacity and not as a plaintiff, class member, or representative in any class, collective, consolidated, private attorney general, or representative proceeding.

Exceptions

The following Disputes are not subject to arbitration, and this list applies equally to you and to us: disputes by either party to enforce or protect intellectual property rights; disputes involving unauthorized access to or unauthorized use of the Services; claims for injunctive or equitable relief; and claims that cannot legally be subject to arbitration.

Venue

For any Dispute not subject to arbitration, you and we agree to submit to the personal jurisdiction of the state and federal courts located in Washington, United States. If a more specific venue is required, the parties agree that venue shall be proper in the state or federal courts serving Spokane County, Washington, unless applicable law requires otherwise. Nothing in this section prevents you from bringing a qualifying claim in the small claims court of the county where you reside, and this venue selection does not waive any right to sue in your home jurisdiction that applicable law makes non-waivable.

16. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, feature descriptions, and other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

17. Disclaimer

The Services are provided on an “as-is” and “as-available” basis. You agree that your use of the Services is at your sole risk.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Services and your use of the Services, including without limitation the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We make no warranties or representations about the accuracy, completeness, reliability, availability, legality, or usefulness of the Services, Content, Contributions, AI Output, third-party services, or any websites or applications linked to the Services.

We will not be liable or responsible for any:

errors, mistakes, inaccuracies, or omissions;

personal injury, property damage, reputational harm, employment harm, academic harm, business harm, or other harm resulting from your access to or use of the Services;

unauthorized access to or use of our servers, systems, or stored information;

interruption or cessation of transmission to or from the Services;

bugs, viruses, malicious code, or similar harmful components transmitted by third parties;

loss or corruption of data; or

loss or damage incurred as a result of any content, AI Output, or material made available through the Services.

18. Limitations of Liability

To the fullest extent permitted by law, in no event will we or our directors, officers, employees, contractors, agents, affiliates, or service providers be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, punitive, or enhanced damages, including lost profit, lost revenue, loss of data, loss of goodwill, loss of employment opportunity, business interruption, or other damages arising from or related to your use of the Services, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability to you for any cause whatsoever and regardless of the form of action shall be limited to the amount paid by you to us during the six (6) month period immediately preceding the event giving rise to the claim.

Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If such laws apply to you, some or all of the above limitations may not apply, and you may have additional rights.

19. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, officers, agents, partners, contractors, and employees, from and against any loss, damage, liability, claim, demand, judgment, settlement, penalty, fine, cost, or expense, including reasonable attorneys’ fees, arising out of or related to:

your misuse of the Services, or your use of the Services in violation of these Legal Terms, applicable law, or a third party's rights;
your breach of these Legal Terms;
your breach of any representation or warranty in these Legal Terms;
your violation of any applicable law, regulation, or third-party rule;
your violation of any third-party right, including intellectual property, privacy, publicity, confidentiality, or contractual rights;
your Contributions;
your use or misuse of AI Output; or
your use of the Services in connection with any interview, examination, assessment, meeting, call, conversation, or other interaction without required notice, disclosure, consent, or authorization.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

20. User Data

We may maintain certain data that you transmit to the Services for the purpose of operating, managing, securing, supporting, and improving the Services, as described in our Privacy Policy.

Although we may perform routine backups or use third-party infrastructure providers, we do not guarantee that any user data, Contributions, transcripts, AI Output, account history, or other information will always be available, recoverable, accurate, or preserved.

You are responsible for maintaining your own copies of any information that is important to you, subject to applicable law and third-party rules. You agree that we shall have no liability for any loss, deletion, alteration, or corruption of data, except to the extent such liability cannot be excluded by law.

21. Electronic Communications, Transactions, and Signatures

Visiting the Services, creating an account, clicking buttons, accepting terms, sending us emails, completing forms, making purchases, and using the Services constitute electronic communications.

You consent to receive electronic communications from us, and you agree that all agreements, notices, disclosures, records, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You agree to the use of electronic signatures, contracts, orders, and records, and to electronic delivery of notices, policies, and transaction records initiated or completed by us or through the Services.

22. California Users and Residents

If any complaint with us is not satisfactorily resolved, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

23. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on or in respect to the Services constitute the entire agreement and understanding between you and us.

Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.

These Legal Terms operate to the fullest extent permitted by law. We may assign any or all of our rights and obligations to others at any time. You may not assign your rights or obligations under these Legal Terms without our prior written consent.

We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable and does not affect the validity and enforceability of any remaining provisions.

There is no joint venture, partnership, employment, contractor, fiduciary, or agency relationship created between you and us as a result of these Legal Terms or your use of the Services.

You agree that these Legal Terms will not be construed against us solely because we drafted them.

24. Contact Us

To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Smart Software Solution LLC 100 N Howard St, Ste R Spokane, WA 99201 United States

support@smart-interviewer.io

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